Managed Services
Services
Managed Services
We do not just stop at providing Hosted Desktop, Microsoft 365 and IT support.
We have the tools to allow us to maintain your existing or new computer/laptops remotely so we can ensure that if there is a problem, we can identify work quickly to resolve it.
We provide reliable IT systems so no more IT related problems!
Benefits of our Managed Services
Maintained by experienced engineers to ensure that it is reliable
Secure regular backup to several locations to ensure that your data to save and is protected in the unlikely event that something goes wrong
We provide Anti-virus that can be installed on your PCs or laptops so you are always protected
You have the ability to work from anywhere and have access to your data
You can use your existing hardware, computers and laptops, so it reduces costs for you
We can work with your current Internet provider so you only need to call us if there is a problem
No surprised costs, our pricing is straight forward and easy to understand and if there any extra costs we will contact your first and agree pricing so you always know what you are going to be billed
At Brit Hosting we are proud to say that 90% of calls are resolved on the first call.
This is due to our investment into our infrastructure to ensure that it is resistance and very responsive, and we keep a close eye on everything to ensure that we can foresee problems and resolve them before they have an impact on our customers.
Our Promise to you
- We will respond to users’ enquiries promptly and will not close tickets until fully resolved to the user’s satisfaction
- We will communicate in a simple to understand way with users when resolving issues
- We will always respond to system failures as a high priority incidents
- We will regularly check that your security software is always up to date so your system is safe and secure
- We will constantly monitor connection speeds and work closely with your providers to ensure optimal performance
- If we have to come to site we will arrive when we say we will
- Our quote will be fully transparent and you will not pay a penny more than quoted
We invest heavily in our infrastructure and continually train our staff to ensure we can deliver on our promises. We take customer service very seriously which is reflected in our proven high levels of customer satisfaction. So for us our promises aren’t a risk but for you it delivers complete peace of mind.