IT Support
Services
IT Support
At Brit Hosting we appreciate how important a reliable and well-functioning IT system is to your business.
We recognise that having an IT partner who will advise, implement and manage the right IT solution is an essential element of your business growth strategy.
Whether your issue is big or small, we provide a fully managed IT support service, with service level agreements that benefit you.
Featuring
24/7 system monitoring
Tracking essential daily tasks, such as backup and anti-virus performance, including proactive security alerts.
Remote support team that can solve your issue remotely and quickly
90% of issues resolved on the first phone call
Reliable UK based support team
We monitor your IT services and so we’ll often identify and resolve many issues before they become a problem
A dedicated account manager, we know your IT systems and will resolve issues quickly
Get in touch
If you’re interested in our IT services, please call 01483 331193, click below to send an email and we will be in touch.
Our Promise to you
- We will respond to users’ enquiries promptly and will not close tickets until fully resolved to the user’s satisfaction
- We will communicate in a simple to understand way with users when resolving issues
- We will always respond to system failures as a high priority incidents
- We will regularly check that your security software is always up to date so your system is safe and secure
- We will constantly monitor connection speeds and work closely with your providers to ensure optimal performance
- If we have to come to site we will arrive when we say we will
- Our quote will be fully transparent and you will not pay a penny more than quoted
We invest heavily in our infrastructure and continually train our staff to ensure we can deliver on our promises. We take customer service very seriously which is reflected in our proven high levels of customer satisfaction. So for us our promises aren’t a risk but for you it delivers complete peace of mind.